Our privacy obligations

This site (www.moic.gov.bt) is governed by the Bhutan Information Communications and Media (BICMA) Act and Social Media Policy of the Royal Government of Bhutan. 'Personal information’ means information stored as part of a database, whether true or not, about an individual whose identity can reasonably be ascertained, from the information collected and/or held by the Ministry of Information & Communications. We do not post any information or other material protected by copyright without permission. We review the policy regularly, and we may update it from time to time.

Personal information we collect and store

We collect personal information about our users to provide our services as efficiently as possible including "User Generated Content" that users provide us with the intention of sharing with other users to communicate with each other. Users may also provide personal information without us asking for it through other means. In this case, the user will have bypassed our system's security and therefore the information stored will not be governed by this privacy policy. We collect personal information through other social media platforms (Facebook and Google) after users give us permission to connect to their account. Such information shall also be governed by this Privacy Policy. Users can keep us from collecting information from such sources directly or by contacting our support team.

How we collect personal information

While using our services, you may be asked to provide certain types of personal information. This can be through our website, mobile application and telephone. We may request, collect, or process the following information:

• Contact Details - email address, phone number.


• Location Details - Current address, Permanent address.

Other Information we collect

Other Information we may collect and/or process

Metadata - IP address, computer and connection information, referring web page, language settings, etc.
Device Information - device identity, device type, etc.
Location - GPS position.
Actions - pages viewed, buttons clicked, time spent viewing, search keywords, etc.
Links to other sites

We advise users to verify the terms and conditions of using that website and its privacy policy if you are providing your personal information via any other external website linked from our site.

How we use personal information

The information we collect, store, and process are primarily used to provide services users have requested for. We may generally use your personal information for the following purposes:
to provide the services as requested by the users;
to communicate to provide technical or other support;
to answer enquiries about our services, or to respond to a complaint;
to promote our services which may be of interest to you upon user’s consent
to conduct analysis and research to improve our platform and services;
to comply with legal and regulatory obligations

We use computer algorithms to help users get the desired content by analyzing user generated content and user activity. When can we disclose personal information, we may disclose your personal information to third parties for the following purposes:
if necessary, to provide the service you have requested upon user’s consent;
If we receive court orders, or other requests for information by law enforcement agencies;
if otherwise permitted or required by law.